Privacy Policy

Last updated on February 14, 2024

At Babywhale, we’re dedicated to protecting your privacy and ensuring your experience is safe, secure, and enjoyable. This policy outlines how we handle your personal information and the steps we take to keep it protected.

1. Why We Collect Your Information

We only collect the information that’s necessary to provide our services to you. Here’s why we collect it and how it’s used:

Creating and Managing Your Account: We use your information to create and manage your account, identify members, confirm age, and prevent unauthorized use.
Verifying and Delivering Services: We use your information for verification, personal identification, and to make sure the right features are available to you.
Improving Service and Preventing Misuse: By monitoring service usage, we can help prevent misuse and keep things running smoothly.
Payment Processing and Customer Support: We securely handle your payment information when you use paid services and keep records for customer support.
Enhancing Your Experience: Analyzing service usage allows us to understand what works best, so we can make improvements that benefit you.
Communicating with You: Occasionally, we may send you updates, important service notifications, or information that enhances your experience.

2. What Information We Collect

Here’s a breakdown of the information we collect to provide you with the best experience possible:

At Registration: Email, name
During Service Use: Data you enter voluntarily, such as profile information and feedback you share through our features.
Through Automatic Collection: Information about your service usage, login history, and environment settings is collected to help improve our platform.

3. How Long We Retain Your Information

We only hold onto your data for as long as it’s needed to fulfill our services or as required by law. After the purpose for holding your data is completed, or upon your request, we’ll securely delete it.

4. How We Destroy Your Information

We take thorough steps to ensure your data is safely destroyed. Electronic data is permanently deleted, and any paper documents are physically destroyed, ensuring your information is fully protected from unauthorized access.

5. Who We Share Your Information With

We do not share or sell your personal data without your permission. However, there are some cases where we work with trusted third parties to provide our services. Here’s a list of our partners:

Amazon Web Services (AWS) for cloud hosting
Channel Corporation for chat support
Feat Paper for document transmission

These providers handle your data responsibly and solely for the purpose of assisting us in delivering Babywhale to you.

6. Your Rights

You have the right to review, update, or delete your personal information at any time. Just reach out to us or manage your information directly through your account settings. If you’re under 14, please note that our services are not intended for use by minors.

7. Cookies and How We Use Them

Cookies help us remember your preferences and improve your experience. You can manage your cookie settings in your browser, but please know that some features might not work as intended if you disable cookies.

8. How We Protect Your Information

We use robust security measures to protect your data from unauthorized access, including SSL encryption for online communications and regular data backups. We also take advantage of Slack’s security resources, allowing you to use Babywhale without needing separate login credentials.